Cancellation policy

PURCHASE OPTIONS & CANCELLATIONS POLICY – A&E Signature Scent Co.

At A&E Signature Scent Co., we are committed to delivering a seamless, refined, and elevated purchasing experience. Please review the following policy regarding purchase options, order modifications, and cancellations.

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1. PURCHASE OPTIONS

We offer a variety of purchase options designed for flexibility and convenience:

One-Time Purchases

Customers may purchase products as a one-time order at the listed retail price.

Bundles & Promotional Offers

From time to time, we offer curated bundles, promotional pricing, and limited-time offers. These offers:

• Cannot be combined with other discounts unless explicitly stated

• Are available while supplies last

• May be modified or discontinued at any time without notice

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2. ORDER CONFIRMATION

Once your order is successfully placed, you will receive a confirmation email.

Please review your order carefully upon receipt. Any errors must be reported immediately to ensure eligibility for corrections.

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3. ORDER PROCESSING

Orders are processed within 1–2 business days.

Once an order has entered the processing stage, it is being prepared for shipment and cannot be modified or canceled.

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4. ORDER MODIFICATIONS

We understand that adjustments may be necessary. Modification requests may include:

• Shipping address updates

• Product changes

• Quantity adjustments

Important:

All modification requests must be submitted within 12 hours of purchase.

Requests made after this timeframe are not guaranteed and may be declined if the order has already entered processing.

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5. ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase, provided they have not yet been processed or shipped.

To request a cancellation:

• Contact us immediately via email

• Include your order number and request details

Once an order has been processed or shipped, it is considered final sale and is no longer eligible for cancellation.

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6. PRE-ORDERS (IF APPLICABLE)

For pre-order items:

• Estimated shipping timelines will be provided at checkout

• Orders containing pre-order items may be held until all items are available

Pre-orders follow the same cancellation policy unless otherwise specified.

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7. FAILED OR DECLINED PAYMENTS

If a payment fails or is declined:

• The order will not be processed

• Items will not be reserved

Orders are only fulfilled once payment is successfully completed.

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8. FRAUD PREVENTION

To protect both our brand and customers, A&E Signature Scent Co. reserves the right to:

• Cancel or refuse any order suspected of fraudulent activity

• Request additional verification for high-value or flagged transactions

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9. REFUNDS ON APPROVED CANCELLATIONS

If your cancellation request is approved:

• A full refund will be issued to the original payment method

• Please allow 5–10 business days for processing, depending on your financial institution

Shipping fees (if applicable) are non-refundable once fulfillment has begun.

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10. CONTACT INFORMATION

For all purchase, modification, or cancellation requests, please contact:

📧 Email: easignaturescentco@gmail.com

⏱ Response Time: 24–48 business hours

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11. POLICY UPDATES

A&E Signature Scent Co. reserves the right to update or modify this policy at any time without prior notice.

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A&E Signature Scent Co.

Delivering a seamless, refined, and elevated purchasing experience.