Shipping policy
SHIPPING POLICY – A&E Signature Scent Co.
At A&E Signature Scent Co., every order is carefully prepared to ensure your fragrance experience arrives safely and in perfect condition. Please review our shipping policy below for full details regarding processing, delivery, and shipping expectations.
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1. ORDER PROCESSING TIME
All orders are processed within 1–2 business days (excluding weekends and holidays).
Please note:
- Orders placed after business hours will begin processing the next business day
- During high-demand periods, processing times may be slightly extended
Each fragrance is handled with care to maintain our premium quality standards.
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2. SHIPPING OPTIONS & DELIVERY TIMES
We offer the following shipping options:
- Standard Delivery: 3–5 business days
- Express Delivery: 1–2 business days
Delivery times are estimates and begin after your order has been processed and shipped.
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3. SHIPPING RATES
Shipping costs are calculated at checkout based on your selected delivery method.
We may offer:
- Flat rate shipping
- Promotional shipping offers
- Free shipping on qualifying orders
All rates will be clearly displayed before purchase.
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4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.
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5. SHIPPING ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information.
A&E Signature Scent Co. is not responsible for:
- Delays or delivery issues caused by incorrect addresses
- Packages returned due to incorrect or incomplete information
If a package is returned, additional shipping fees may apply for reshipment.
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6. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been handed over to the shipping carrier, A&E Signature Scent Co. is not responsible for delays, lost, or stolen packages.
If your package is marked as delivered but not received:
1. Contact the shipping carrier directly
2. Check with neighbors or your local delivery office
3. Contact us for additional support
We will assist where possible, but we cannot guarantee replacement or refund for carrier-related issues.
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7. DAMAGED ITEMS DURING SHIPPING
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
- Photos of the damaged item
- Photos of packaging
Once reviewed, we will provide a replacement or resolution.
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8. INTERNATIONAL SHIPPING (IF APPLICABLE)
For international orders:
- Delivery times may vary depending on location
- Customers are responsible for any customs duties, taxes, or import fees
A&E Signature Scent Co. is not responsible for delays caused by customs.
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9. SHIPPING RESTRICTIONS
Due to the nature of fragrance products containing alcohol:
- Certain shipping methods or locations may be restricted
- We reserve the right to adjust shipping methods to comply with carrier regulations
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10. ORDER CHANGES & CANCELLATIONS
Orders may only be modified or canceled within 12 hours of purchase.
Once an order has been processed or shipped, changes cannot be made.
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11. CONTACT INFORMATION
For any shipping-related questions or concerns, please contact:
Email: easignaturescentco@gmail.com
Response Time: Within 24–48 business hours
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12. POLICY UPDATES
A&E Signature Scent Co. reserves the right to update or modify this Shipping Policy at any time without prior notice.
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A&E Signature Scent Co. – Delivering bold, timeless, and unforgettable fragrances straight to your door.